Wednesday, 25th March 2020
Dear valued clients,
It is with sadness, that following the announcement from our Prime Minister last night Tuesday 24th March we will be temporarily closed from today Wednesday 25th March @ 11.59pm.
Rest assured, we will continue with this mission to be ‘the caring solution for your skin’ once we reopen our clinic.
What you need to know now:
We are currently calling and messaging all clients to reschedule any outstanding appointments.
Please also find FAQs below.
Let’s stay in touch:
Our reception will be open as per usual to answer any appointment, product and treatment questions.
FREQUENTLY ASKED QUESTIONS
How do I reschedule my appointment?
We will try to contact and/or message you to temporarily suspend your appointment; When we reopen all appointments post 25th March will be recontacted to reschedule their appointments.
I have purchased a course of treatments, what will happen to my treatments now?
Our clinic is only closed temporarily and your treatments will continue as normal once we reopen. To ensure you are able to take all treatments in your package there is no expiry date.
How will I know when the clinic reopens?
We will contact you by email and SMS in the meanwhile for the latest information regularly visit our website.
How long will you be closed?
We will continue to work within government guidelines and reopen once we are advised that it is safe to do so. To stay up to date with the latest information please visit our website.
Can I still order my skin care products?
Yes, please call the clinic 1300 651 216 or 9326 2616 to organise delivery
In closing, we want to thank you, our staff, government authorities and especially the members of our health services nurses and doctors who are in the frontline of this virus. Our country has many challenges in the proceeding months however our spirit of community and commitment in Australia has never been stronger.
Please take care of yourselves and one another.
From all of us at DermaCare
